At Ceylon Ganoderma, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange subject to the following terms and conditions:

1. Eligibility for Returns:

• You may return products purchased from our website within 15 days of receipt for a refund or exchange, provided that the product is unused, unopened, and in its original packaging.

2. Initiating a Return:

• To initiate a return, please contact us at info@ceylonganoderma.com or +94 76 559 033 to obtain a return authorization and instructions. Returns made without prior authorization may not be accepted.

• Please include your order number, the reason for the return, and any relevant details when contacting us about your return.

3. Return Shipping:

• You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or damaged items).

• We recommend using a trackable shipping method and purchasing shipping insurance for your return package. We are not responsible for returns lost or damaged in transit.

4. Refund Processing:

• Once we receive your return and verify that it meets our return eligibility criteria, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.

5. Exchanges:

• If you wish to exchange an item for a different product or size, please indicate your preference when contacting us about your return. Exchanges are subject to product availability.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to assist with processing your request.

7. Contact Us:

If you have any questions or concerns about our Refund and Return Policy or need assistance with a return, please contact us at:

Address: Pahala Galayaya, Pannala, Sri Lanka
Email: info@ceylonganoderma.com
Phone: +94 76 559 033